Returns & Refund Policy – Candywala
At Candywala, we take great care in delivering fresh and high-quality snacks. Due to the nature of our products, our return and refund policy is simple and customer-friendly.
1. No Returns Policy
As we deal in edible food products, we do not accept returns once the order has been delivered.
2. Damaged or Incorrect Products
We offer replacement or refund only in the following cases:
- You received a damaged product
- You received a wrong item
To request a replacement/refund:
- Contact us within 48 hours of delivery
- Share clear photos/videos of the product and packaging
- Send details to: [your email / WhatsApp number]
3. Refund Process
- Once your request is approved, the refund will be processed within 5–7 business days
- Refund will be issued to the original payment method
4. Replacement Policy
- If eligible, we will ship a replacement product at no extra cost
- Replacement depends on product availability
5. Non-Eligible Cases
We do not offer refunds or replacements in the following situations:
- Change of mind after delivery
- Taste preference issues
- Minor packaging wear that does not affect product quality
- Incorrect address provided by the customer
6. Order Cancellation
- Orders can only be cancelled before dispatch
- Once shipped, cancellation is not possible
7. Contact Us
If you have any questions, feel free to contact us:
- Email: [support@candywala.shop]
- Phone/WhatsApp: =91 9485883805
We appreciate your understanding and support in helping us deliver the best quality snacks to your doorstep! 🍬